SMS Terms
Last updated: 12 September 2026
1. The Program
Happyn operates a text message program called Happyn Order & Booking Alerts. It sends order and booking notifications to hosts and vendors who have asked to receive them.
2. How You Join
Text messages are off by default. You receive them only after you turn on SMS for order updates in your notification settings and have a mobile number saved on your account. Consent is not a condition of any purchase, and you can withdraw it at any time.
We keep a record of when SMS was switched on or off for your account, including the wording of the disclosure shown to you at the time.
3. What We Send
- Booking confirmations and cancellations
- New service inquiries and response reminders (vendors)
- Changes to an event you are hosting or working
- Failed payments and failed payouts
- Return and refund requests awaiting your response
These are transactional notifications tied to your account activity. We do not send marketing or promotional text messages under this program.
4. Message Frequency
Message frequency varies and depends on your activity on Happyn — the orders you place, the bookings you accept, and the events you are involved in. There is no fixed number of messages per month.
5. Cost
Happyn does not charge for text messages. Message and data rates may apply depending on your mobile plan. Contact your carrier for details of your plan.
6. Opting Out
Reply STOP to any message to stop all texts from this program. You will receive one final confirmation:
Happyn: You have been unsubscribed and will receive no further texts. Reply START to resubscribe.
You can also switch SMS off in your notification settings. Opting out of texts does not affect your account, your bookings, or the emails and in-app notifications you continue to receive.
Reply START to resubscribe.
7. Getting Help
Reply HELP to any message for support information:
Happyn: order & booking alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Help: support@happyn.com
You can also email support@happyn.com.
8. Carriers
Supported carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and is not guaranteed.
9. Your Mobile Data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your number only with the messaging provider that delivers these texts on our behalf (Twilio), and only to deliver them. See our Privacy Policy for how we handle your personal data generally.
10. Changes
We may update these terms. Material changes to what we send or how often will be disclosed before they take effect, and you can opt out at any time using the instructions above.