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What's the Status of My Order?

You can view the status of any order at any time from your purchases page. Here's where to find it and what each status means.

How to View Your Order Status

  1. Sign in to your Happyn account.
  2. Go to My Purchases.
  3. Select the order you want to check.
  4. The order detail page shows the full status, shipment tracking (if applicable), and any vendor messages.

Order Status Meanings

Pending

Your order has been placed and payment is processing. For service bookings, the vendor is reviewing your inquiry.

Confirmed

Your order has been confirmed by the vendor. For services, this means the vendor has approved your booking.

In Progress

The vendor is working on fulfilling your order — preparing a shipment, delivering a service, or preparing a digital file.

Shipped

Your product has been shipped. Check your order detail page for the carrier and tracking code to follow your package.

Delivered / Completed

Your order has been delivered or the service has been completed. You can leave a review from the order page.

Cancelled / Refunded

The order was cancelled or a refund has been issued. Refunds typically appear in your account within 5–10 business days, depending on your bank.

Confirming a Service Is Complete

When you book a service, the vendor is paid in two parts: a deposit up front and the remaining balance after the event. That balance is only released when you confirm the service was delivered as expected — this is your responsibility as the host, and it's how vendors get paid the rest of what they're owed.

After your event, open the event from My Events and either:

  • Use Confirm all at the top of the event page to confirm every outstanding service at once (available once the event date has passed), or
  • Open an individual purchase and confirm it on its own if you want to handle vendors separately.

Don't confirm? Balances auto-release

So vendors aren't left waiting, any balance you haven't confirmed will automatically release 2 days after the event date. We'll email you a reminder after your event with a link to confirm. If something went wrong with a service, reach out to the vendor or support@happyn.com before the auto-release date.

Tracking a Product Shipment

Once a vendor ships your product, your order detail page will display the carrier (e.g., USPS, UPS, FedEx) and a tracking code. You can use this to track your package directly on the carrier's website.

Shipment statuses include: Label Created, In Transit, Out for Delivery, and Delivered.

Digital Orders

For digital items, your files will appear in a Your Filessection on the order detail page once the vendor has delivered them. You'll receive an email notification when your files are ready to download.

Status Seems Stuck?

If your order hasn't updated in a while: