What's Happyn's Purchase Protection for Sellers?

Happyn gives you control over your return, exchange, and cancellation policies — while also providing structured workflows that protect you from fraudulent claims and unwanted bookings.

Set Your Own Policies

You define the terms under which buyers can return items or cancel service bookings. Set your policies from your vendor dashboard:

Go to Dashboard → Profile.
Select the Policies tab.
Configure the following:

Return Window

How many days a buyer has to initiate a return after delivery (default: 30 days).

Return Conditions

Describe any requirements for an item to be eligible — e.g., "must be in original packaging with all parts included."

Exchanges

Choose whether you accept exchanges in addition to refunds, and describe your exchange terms.

Cancellation Window

For services, set how many hours before the event a buyer can cancel without penalty (default: 48 hours).

These policies are displayed to buyers on your storefront and listing pages so expectations are clear before purchase.

How the Return Process Works

When a buyer requests a return, here's what happens:

The buyer initiates a return from their order detail page and provides a reason.
You receive a notification and have 48 hours to accept or decline from Dashboard → Returns.
For defective, damaged, or wrong items — you are required to accept the return. Condition-based returns (e.g., item not in original packaging) may be declined if your policy requires it.
Once you accept, Happyn generates a prepaid return label via EasyPost and sends it to the buyer.
When you mark the return as received, Happyn processes the refund through Stripe back to the buyer.

Buyers are asked to report the item's condition (original packaging, all parts included, etc.) as part of the return request — this protects you from fraudulent "condition doesn't match policy" claims.

Service Booking Protections

For service listings, Happyn uses an inquiry approval workflow so you are never booked for an event you haven't agreed to:

Buyers submit a booking request with event details — these details are hidden until you approve the inquiry
You can review, approve, or decline from Dashboard → Inquiries
Payment is only collected after you approve — buyers are not charged the full service balance until after event completion
You can request reconfirmation from a buyer before approving if you need additional details

Disputes & Support

If you receive a return request that you believe is fraudulent or falls outside Happyn's policies, contact our support team before accepting or declining:

Include your order number and the details of the return request so our team can review it with you.