How to Set Up Shipping Information

When a Product Order Arrives

When a buyer purchases one of your products, it will appear in your orders list:

1. Go to Dashboard → Orders.
2. Review the order — it includes the buyer's shipping address, items ordered, quantities, and any selected variants.
3. Prepare the order for shipment.

Marking an Order as Shipped

Once you've shipped the order, mark it as shipped in your dashboard:

1. Open the order in Orders.
2. Click Mark as Shipped.
3. Enter the carrier (e.g., USPS, UPS, FedEx, DHL) and the tracking code provided by your carrier.
4. Submit the shipment details.

Happyn uses EasyPost to automatically track the shipment. The buyer receives an email with the tracking information immediately after you mark the order as shipped.

Shipment Tracking Statuses

Once a shipment is created, Happyn tracks it automatically. Buyers can see the current status on their order detail page:

Handling Returns

If a buyer initiates a return for a product order, Happyn manages the return shipping label automatically:

• You'll receive a return request notification. Review it in Dashboard → Returns.
• Once you accept the return, Happyn generates a prepaid return shipping label via EasyPost and sends it to the buyer.
• When the package arrives, mark it as received in your returns dashboard to trigger the refund.

Shipping Tips

• Ship orders promptly — buyers appreciate fast fulfillment and it reduces support requests
• Use reliable carriers with real-time tracking to minimize "where is my order" questions
• Enter the tracking code as soon as a label is created — don't wait until the package is at the post office
• Pack items securely to reduce the chance of damage in transit, which is one of the most common return reasons